MOBILE MESSAGING TERMS AND CONDITIONS
Last Updated: [2/18/2025]
Personal Care Assistance LLC (“PCA LLC,” “we,” or “us”) operates a mobile messaging program (the “Program”) subject to these Mobile Messaging Terms and Conditions (the “Terms”). By enrolling, signing up, or otherwise agreeing to participate in the Program, you accept and agree to these Terms and our Privacy Policy (see link above).
1. Program Description
We may send transactional or informational mobile messages through the Program, including (but not limited to):
● Appointment Reminders: Date/time confirmations or rescheduling alerts.
● Service-Related Updates: Caregiver schedule changes or home care instructions.
● Billing Notifications: Payment reminders or invoice notices (if applicable).
Automated Message Disclaimer: Some messages may be sent using an automated system (e.g., autodialer). Message frequency may vary based on your care needs or communication
preferences. Message and data rates may apply.
2. User Opt-In
By providing your mobile number (e.g., website forms), you voluntarily opt in to receive text messages from us. You acknowledge:
● You are the owner or authorized user of the mobile phone number provided.
● Consent is not a condition of service—you can still receive care without opting into SMS.
● If your phone number changes, please notify us at [INFO@PERSONALCAREASSISTANCE.ORG].
3. User Opt-Out and Support
You may opt out at any time:
● Reply STOP (or STOP, QUIT, CANCEL, OPT-OUT, UNSUBSCRIBE) to any of our messages to stop receiving further texts.
● You may receive one confirmation text to confirm your opt-out request.
● To rejoin, simply sign up again or provide consent.
For support, reply “HELP” or contact [INFO@PERSONALCAREASSISTANCE.ORG] or call
651-393-4376.
4. Disclaimer of Warranty and Liability
● The Program is provided “as-is” without any guarantee of availability.
● We are not responsible for undelivered or misdirected messages due to network issues or carrier limitations.
● We reserve the right to modify or discontinue the Program without prior notice.
5. Message Types and Compliance
Our primary SMS use case is appointment reminders and health-related updates. These
messages:
● Must not be considered marketing or promotional if your TCR campaign type is “Conversational” or “Informational.”
● Align with RingCentral TCR guidelines, and we maintain written logs of user consent.
If you opted in to any promotional text messages (where legally allowed and consistent with TCR), you provided prior written consent. We do not share or sell phone numbers or SMS consent to third parties.
6. Modifications & Cancellations
We may modify or cancel these Terms or the Program at any time:
● Changes take effect when posted on our website.
● Your continued participation signifies acceptance of any updated Terms.
7. Contact Information
For questions or concerns about this Program or to verify your messaging preferences, please contact us:
Personal Care Assistance LLC
1821 University Avenue West, Ste 158
Saint Paul, Minnesota 55104
Phone: 651-393-4376
Email: INFO@PERSONALCAREASSISTANCE.ORG
Personal Care Assistance LLC follows the CTIA guidelines and TCR policies to maintain high-quality, spam-free messaging:
● We do not use purchased lists or third-party leads for SMS.
● We log express consent before sending texts.
● We honor all opt-out requests immediately.
● Our Privacy Policy and Terms disclose how we collect, use, and protect phone numbers.
By adopting these updated policies, PCA LLC ensures that our SMS communications remain transparent, secure, and compliant with RingCentral and carrier requirements. If you have questions or need further clarification, please reach out to us at
INFO@PERSONALCAREASSISTANCE.ORG