MOBILE MESSAGING TERMS AND CONDITIONS

Last Updated: [2/18/2025]

Personal Care Assistance LLC (“PCA LLC,” “we,” or “us”) operates a mobile messaging program (the “Program”) subject to these Mobile Messaging Terms and Conditions (the “Terms”). By enrolling, signing up, or otherwise agreeing to participate in the Program, you accept and agree to these Terms and our Privacy Policy (see link above).

1. Program Description

We may send transactional or informational mobile messages through the Program, including (but not limited to):
● Appointment Reminders: Date/time confirmations or rescheduling alerts.
● Service-Related Updates: Caregiver schedule changes or home care instructions.
● Billing Notifications: Payment reminders or invoice notices (if applicable).
Automated Message Disclaimer: Some messages may be sent using an automated system (e.g., autodialer). Message frequency may vary based on your care needs or communication
preferences. Message and data rates may apply.

2. User Opt-In

By providing your mobile number (e.g., website forms), you voluntarily opt in to receive text messages from us. You acknowledge:
● You are the owner or authorized user of the mobile phone number provided.
● Consent is not a condition of service—you can still receive care without opting into SMS.
● If your phone number changes, please notify us at [INFO@PERSONALCAREASSISTANCE.ORG].

3. User Opt-Out and Support

You may opt out at any time:
● Reply STOP (or STOP, QUIT, CANCEL, OPT-OUT, UNSUBSCRIBE) to any of our messages to stop receiving further texts.
● You may receive one confirmation text to confirm your opt-out request.
● To rejoin, simply sign up again or provide consent.
For support, reply “HELP” or contact [INFO@PERSONALCAREASSISTANCE.ORG] or call
651-393-4376.

4. Disclaimer of Warranty and Liability

● The Program is provided “as-is” without any guarantee of availability.
● We are not responsible for undelivered or misdirected messages due to network issues or carrier limitations.
● We reserve the right to modify or discontinue the Program without prior notice.

5. Message Types and Compliance

Our primary SMS use case is appointment reminders and health-related updates. These
messages:
● Must not be considered marketing or promotional if your TCR campaign type is “Conversational” or “Informational.”
● Align with RingCentral TCR guidelines, and we maintain written logs of user consent.
If you opted in to any promotional text messages (where legally allowed and consistent with TCR), you provided prior written consent. We do not share or sell phone numbers or SMS consent to third parties.

6. Modifications & Cancellations

We may modify or cancel these Terms or the Program at any time:
● Changes take effect when posted on our website.
● Your continued participation signifies acceptance of any updated Terms.

7. Contact Information

For questions or concerns about this Program or to verify your messaging preferences, please contact us:
Personal Care Assistance LLC
1821 University Avenue West, Ste 158
Saint Paul, Minnesota 55104
Phone: 651-393-4376
Email: INFO@PERSONALCAREASSISTANCE.ORG
Personal Care Assistance LLC follows the CTIA guidelines and TCR policies to maintain high-quality, spam-free messaging:
● We do not use purchased lists or third-party leads for SMS.
● We log express consent before sending texts.
● We honor all opt-out requests immediately.
● Our Privacy Policy and Terms disclose how we collect, use, and protect phone numbers.
By adopting these updated policies, PCA LLC ensures that our SMS communications remain transparent, secure, and compliant with RingCentral and carrier requirements. If you have questions or need further clarification, please reach out to us at
INFO@PERSONALCAREASSISTANCE.ORG

SMS Terms of Service
Last Updated: [2/18/2025]

1) SMS Consent Communication
The phone number(s) you provide during the SMS consent process will not be shared with third parties for marketing purposes.

2) Types of SMS Communications
By consenting to receive text messages from Personal Care Assistance LLC, you may receive:

• Appointment Reminders
• Follow-Up Messages
• Billing Inquiries

Example:
“Hello, this is a friendly reminder of your upcoming appointment with [Caregiver’s Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS at any time.”

3) Message Frequency
Message frequency may vary based on the type of communication. For instance, you may receive up to 5 SMS messages per day regarding appointments, scheduling updates, or billing information.

4) Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic versus international messages.

5) Opt-In Method
You may opt in to receive SMS messages from Personal Care Assistance LLC by completing an online form or ticking the SMS consent box wherever applicable.

6) Opt-Out Method
You can opt out of SMS at any time by replying “STOP” to any message you receive. Alternatively, you may contact us directly at 651-393-4376 or info@personalcareassistance.org to request removal from our messaging list.

7) Help
If you experience any issues, reply “HELP” to any SMS. You can also reach us at info@personalcareassistance.org or visit https://www.personalcareassistance.org/ for assistance.
If you do not wish to receive SMS messages, simply do not check the SMS consent box on our forms.

8) Standard Messaging Disclosures

• Message & data rates may apply.
• You can opt out at any time by texting “STOP.”
• For help, text “HELP,” email us at info@personalcareassistance.org, or visit our website for more information.
• Message frequency may vary based on your interactions and service needs.

By providing your mobile number and opting in, you acknowledge these Terms of Service and consent to receive SMS communications from Personal Care Assistance LLC.